Dispute resolution (ODR)

Alternative dispute resolution:
The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at
https://ec.europa.eu/odr .

We are not willing and not obliged to participate in dispute resolution proceedings before consumer arbitration boards.

We have been a member of the “FairCommerce” initiative since December 31, 2017 .
Further information can be found at www.haendlerbund.de/faircommerce .